Shipping & Delivery
KL Diamonds provides secure complimentary shipping for all orders worldwide. These orders will be delivered via Australia Post or FedEx and will require a signature upon collection. Please allow 5-7 working days for your order to arrive. Once your purchase has been sent, you will be emailed a tracking number which allow you to follow the progress of the delivery.

If you require your online purchase within a certain time frame, please either specify in comments or contact us directly and we will try our best to help you with your request.

Online orders can also be collected in-store from our Sydney CBD studio-

 Level 5, Suite 502, 155 King Street, Sydney NSW 2000.

Please call beforehand to arrange a time to collect your purchase.

For international orders, we offer complimentary delivery for orders over $1000 with a secure trusted courier service such as FedEx International. Please note; international orders may be subject to local import taxes or custom fees. These fees are the responsibility of the recipient and should be researched beforehand.

All purchases will arrive in a KL Diamonds premium gift box with a complimentary polishing cloth.

Returns Policy
If you are not satisfied with your online purchase, we do allow exchanges if the merchandise is returned within 14 days of delivery and in original condition. We do not accept returns unless the items are faulty, in which case we can either repair the piece or provide a full refund.

KL Diamond’s merchandise that is returned for exchange must be paid by the purchaser and must be sent back via an insured delivery service. Please notify us of your intentions for either exchanging or returning faulty stock before sending.

Jewellery Care
Your jewellery will change with time and wear. Therefore, annual professional cleans and check-ups are strongly encouraged. This will allow the setting and security of the stones to be checked, and the metal polished and plated to near new condition. Having your jewellery professionally cleaned transports you back in time to the day your first received your precious piece.

If you have custom designed a piece with us, we offer complimentary polishing and plating once a year, which will restore your jewellery back to its original state.

Gift Cards
Gift cards are available and will be valid for 12 months from date of purchase. Please email for further details.

All prices listed on the website are in Australian Dollars.